Since we are wholesalers, the manufacturer's warranty that is included in the box is not endorsed by an authorized retailer. We therefore honor the original factory warranty terms and conditions for one year from the date of purchase. Our watch repairmen are very experienced with watches worth up to and even more than $100,000. Should there ever be a problem with you watch, we do our best to repair it as quickly as possible.
TheWatchery.com provides warranty coverage of one year from the date of purchase on all of its brand name watches. Our warranty covers the watch movement and battery replacement for the time period stated and excludes: watch case, watch bracelet, straps, crown/stem, crystal/glass, finishes, damage caused by excessive wear and tear and/or physical/accidental abuse, and damage resulting from wear under conditions exceeding the watch manufacturer's water resistance limitations. All shipping and handling costs in connection with warranty service are the responsibility of the customer. This warranty is valid only at TheWatchery.com. Improper repair or warranty service performed by someone other than TheWatchery.com will void this warranty. TheWatchery.com disclaims any liability for consequential or incidental damages for breach of written or implied warranty of this watch, including merchantability or fitness for a particular purpose. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. Shipping & insurance costs for warranty returns to The Watchery must be covered by the customer. All watches should be sent to TheWatchery.com’s service department (contact us for the address) by prepaid insured traceable mail courier. The tracking number for your return must be emailed to us upon shipment. All warranty returns must have a Return Authorization No. (RA#). Please contact us prior to your return for the RA#. This number must be boldly displayed on the outside of the box. A watch returned without an RA# will be refused. In order to process your repair you must include our repair form.
Please note: Please make sure to inspect your watch as soon as you receive it. Before wearing or removing any tags or factory tape, check over the watch to see that it is in perfect working order, with no blemishes. All our watches are 100% brand new and should keep accurate time. Once the watch is worn or sized (and even if it is unworn but the plastics/tags have been removed) we cannot accept a return of the watch. If, after wearing or sizing your watch, you notice that there is a mechanical problem, we will do our best to repair it under our warranty. We will not replace or refund a watch once it has been worn (or the plastics/tags have been removed). We will not accept the return of any watch that has been worn or sized under the premise that it was received that way. It is the buyer's responsibility to inspect the watch upon receipt to ensure that it is in perfect working order, before wearing.